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E A S E R V I C E S

Privacy Policy

Welcome to Expert Authentication Services.
These Terms & Conditions govern your use of apostilleservicesindia.in and the apostille, attestation, legalization, translation, visa documentation, visa stamping, courier and related services provided by Expert Authentication Services.
By using our website, submitting an enquiry, providing documents, making a payment or requesting a service, you agree to these Terms & Conditions.

1. Business Information

Business Name: Expert Authentication Services

Office Address:
Office No. 405/61, Vijay Block
Near Nathu Sweets
Near Metro Pillar No. 50
Laxmi Nagar, Delhi – 110092
Phone: +91 7048909299
Email: expert.authentication@gmail.com
Website: apostilleservicesindia.in

2. Our Services

Expert Authentication Services provides assistance with services including:

  • MEA Apostille
  • MEA Attestation
  • HRD Attestation
  • Home Department Authentication
  • SDM / State-Level Authentication
  • Mantralaya-related document authentication where applicable
  • Document Legalization
  • UAE Attestation
  • Qatar Attestation
  • Kuwait Attestation
  • Saudi Arabia Document Authentication
  • Other Embassy Attestation
  • Educational Document Attestation
  • Personal Document Attestation
  • Commercial Document Legalization
  • Certified Translation
  • Visa Documentation
  • Tourist Visa Assistance
  • Visa Stamping
  • Courier / Doorstep Collection and Delivery
  • Related documentation services

Availability and requirements may differ according to the document, destination country and competent authority.

3. We Are an Independent Service Provider

Expert Authentication Services is an independent documentation and facilitation service provider.
Unless expressly stated otherwise, we are not the Ministry of External Affairs, an embassy, consulate, immigration department, State Government department, university or other government authority.
Final authentication, apostille, legalization, visa or approval decisions are made by the competent authority.
Use of government, embassy or country names on our website describes the service or destination and does not imply government ownership or endorsement.

4. Service Requirements Can Change

Government departments, embassies, consulates, universities, foreign authorities and immigration departments may change:

  • Required documents
  • Fees
  • Procedures
  • Verification requirements
  • Appointment systems
  • Processing times
  • Legalization requirements
  • Visa requirements

Such changes may occur without advance notice to us.
We will make reasonable efforts to provide current information, but the final requirement is determined by the competent authority.

5. Customer Responsibility for Accurate Information

Customers are responsible for providing accurate and complete:

  • Names
  • Dates
  • Passport information
  • Contact details
  • Document details
  • Destination country
  • Purpose of use
  • Visa information
  • Company information
  • Supporting documents

Expert Authentication Services is not responsible for delays, rejection or additional expenses caused by incorrect, incomplete, fraudulent or inconsistent information provided by the customer.

6. Authenticity of Documents

By submitting a document to us, you confirm that:

  • You have the legal right to submit it
  • The document is genuine to the best of your knowledge
  • It has not been unlawfully altered
  • Information provided to us is accurate
  • The requested service is for a lawful purpose

We reserve the right to decline or stop processing any document that appears fraudulent, altered, unlawful or suspicious.
Where appropriate, such matters may be reported to the competent authority.

7. Original Documents

Certain services may require original certificates or documents.
Customers acknowledge that originals may need to be submitted to or handled by:

  • Government authorities
  • Authorized submission centres
  • Universities
  • Chambers of Commerce
  • Embassies
  • Consulates
  • Courier providers
  • Other competent authorities

We take reasonable precautions when handling customer documents but cannot control the internal operations of independent government bodies or third-party organizations.

8. Processing Time

Any processing time communicated by us is an estimate unless expressly confirmed otherwise in writing.
Processing may be affected by:

  • Government verification
  • University verification
  • State authentication
  • MEA processing
  • Embassy processing
  • Public holidays
  • System outages
  • Appointment availability
  • Document discrepancies
  • Courier delays
  • Changes in government procedures

Expert Authentication Services does not guarantee completion on a particular date where the timeline depends on an external authority.

9. Government, Embassy & Third-Party Fees

Our service charges may be separate from fees charged by:

  • Government departments
  • Embassies
  • Consulates
  • Authorized service providers
  • Chambers of Commerce
  • Universities
  • Translation providers
  • Courier companies
  • Visa centres
  • Other third parties

Customers will be informed of applicable charges where reasonably possible.
Third-party fees may change without prior notice.

10. Payments

Payment requirements may depend on the service requested.
Customers should make payments only through payment methods communicated or authorized by Expert Authentication Services. A quotation may include:

  • Professional service charges
  • Government charges
  • Embassy charges
  • Courier charges
  • Translation charges
  • Third-party charges
  • Applicable taxes

Where a quotation specifies separate charges, those terms will apply to that transaction.

11. Cancellation & Refunds

Refund eligibility depends on the stage at which cancellation is requested.
Where processing has not yet begun, a cancellation request may be considered subject to any costs already incurred.
Once:

  • Verification has started
  • Documents have been submitted
  • Government or embassy fees have been paid
  • Translation work has begun
  • Courier services have been used
  • Another third-party service has been ordered

the corresponding fees may be non-refundable.
Government, embassy, courier and other third-party charges already paid are generally not recoverable unless the respective third party provides a refund.
Any refund approved by Expert Authentication Services will be subject to applicable deductions and the circumstances of the case.

12. No Guarantee of Government or Embassy Approval

We provide documentation assistance but cannot guarantee:

  • Apostille approval
  • Attestation acceptance
  • Embassy approval
  • Visa approval
  • Immigration approval
  • University acceptance
  • Employment approval
  • Entry into another country
  • Acceptance by a foreign organization

The competent authority makes the final decision.

13. Visa Services

Visa decisions are made solely by the relevant:

  • Embassy
  • Consulate
  • Immigration authority
  • Foreign government
  • Authorized visa authority

Expert Authentication Services does not guarantee visa approval.
Fees paid for documentation or professional assistance do not constitute payment for a guaranteed visa outcome.

14. Visa Stamping

The term “visa stamping” is used as a general service description.
Depending on the destination, the final visa may be:

  • A physical passport sticker
  • A passport endorsement
  • An electronic visa
  • A digital visa record
  • Another form of authorization

The applicable format is determined by the destination country's current system.

15. Certified Translation

Translation requirements vary by embassy, immigration authority, university and foreign organization.
Customers are responsible for confirming whether the receiving authority requires:

  • Certified translation
  • Sworn translation
  • Notarized translation
  • Embassy-approved translation
  • Translation followed by authentication

We will assist according to the information available but cannot guarantee that a foreign authority will accept a translation unless its specific requirements are satisfied.

16. Courier & Doorstep Services

Where doorstep pickup or delivery is requested, we may use our staff or an independent courier/logistics provider.
Delivery times are estimates and may be affected by external circumstances.
Customers must provide an accurate address, contact number and available recipient.
If a third-party courier is used, its own terms may also apply.
In case of a courier issue, Expert Authentication Services will reasonably assist the customer in pursuing the matter with the courier provider.

17. Document Collection

Customers should inspect completed documents promptly after collection or delivery.
Any visible discrepancy should be reported to us as soon as reasonably possible so that it can be reviewed.
We are not responsible for changes, damage or loss occurring after a document has been successfully delivered to the customer or authorized recipient.

18. Customer Authorization

By requesting a service, you authorize Expert Authentication Services, where necessary, to submit, collect, transmit or coordinate your documents with relevant authorities and service providers for the limited purpose of completing the requested service.
This authorization does not permit unrelated use of your documents.

19. Website Information

We aim to keep website information accurate and current.
However, content about government procedures, embassy rules, apostille requirements, visa rules and international legalization is provided for general informational purposes and may change.
Website content should not be treated as legal advice or as a substitute for instructions issued by the competent authority.

20. Intellectual Property

Unless otherwise stated, the website content, including:

  • Text
  • Graphics
  • Business branding
  • Service descriptions
  • Website layout
  • Original images
  • Written material

belongs to or is licensed to Expert Authentication Services. Content may not be copied, reproduced, republished or commercially exploited without permission, except where permitted by law.

21. Third-Party Links

Our website may link to government departments, embassies, external verification systems, payment services or other websites.
These websites are operated independently.
We do not control and are not responsible for their availability, content, privacy practices or policies.

22. Limitation of Liability

To the extent permitted by applicable law, Expert Authentication Services will not be responsible for indirect or consequential losses caused by matters outside our reasonable control, including:

  • Government delays
  • Embassy delays
  • University delays
  • Changes in regulations
  • Government system failures
  • Foreign authority decisions
  • Visa refusal
  • Immigration refusal
  • Courier delays
  • Force majeure events

Nothing in these Terms excludes any liability that cannot legally be excluded under applicable Indian law.

23. Force Majeure

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Government shutdowns
  • Strikes
  • Natural disasters
  • War or civil disturbance
  • Public-health emergencies
  • Internet or system outages
  • Embassy closures
  • Courier disruption
  • Regulatory changes
  • Other force majeure events

We will make reasonable efforts to resume affected services when circumstances permit.

24. Privacy

Personal information provided in connection with our services is handled in accordance with our Privacy Policy.
Customers should review the Privacy Policy before submitting personal or document-related information.

25. Complaints & Dispute Resolution

Customers with a complaint should first contact:
Email: expert.authentication@gmail.com
Phone: +91 7048909299
We will make reasonable efforts to review and resolve legitimate service-related concerns.

26. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.
Subject to applicable consumer-protection and other mandatory legal rights, disputes relating to these Terms or our services will be subject to the jurisdiction of the competent courts in Delhi, India.

27. Changes to These Terms

We may update these Terms & Conditions when necessary due to:

  • Changes in law
  • Government procedures
  • Service changes
  • Business requirements
  • Technology changes

The latest version will be published on apostilleservicesindia.in with an updated revision date.

28. Contact Information

For questions regarding these Terms & Conditions:

Expert Authentication Services

Office No. 405/61, Vijay Block
Near Nathu Sweets
Near Metro Pillar No. 50
Laxmi Nagar, Delhi – 110092
Phone: +91 7048909299
Email: expert.authentication@gmail.com
Website: apostilleservicesindia.in