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E A S E R V I C E S

Privacy Policy

Expert Authentication Services respects the privacy of customers, website visitors and individuals whose documents are submitted to us for apostille, attestation, legalization, translation, visa documentation or related services.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit apostilleservicesindia.in, contact us, visit our office, communicate through phone, email or WhatsApp, or use any of our services.

1. About Expert Authentication Servicest

Business Name: Expert Authentication Services
Website: apostilleservicesindia.in

Office Address:
Office No. 405/61, Vijay Block
Near Nathu Sweets
Near Metro Pillar No. 50
Laxmi Nagar, Delhi – 110092
Phone: +91 7048909299
Email: expert.authentication@gmail.com
For privacy-related questions or grievances, you may contact us using the details above.

2. Information We May Collect

The information we collect depends on the service requested.

Contact Information

We may collect:

  • Name
  • Mobile number
  • Email address
  • Residential or business address
  • Pickup and delivery address
  • WhatsApp or other communication details

Identification Information

Depending on the service, we may receive copies of:

  • Passport
  • Aadhaar or other identity documents where required
  • PAN or business identification documents where applicable
  • Photographs
  • Visa-related documents

We request identification information only where relevant to the service or required by an authority.

Educational Documents

For HRD Attestation, MEA Apostille, Embassy Attestation or other educational-document services, we may receive:

  • Degree certificates
  • Diplomas
  • Mark sheets
  • Transcripts
  • School certificates
  • Professional qualifications
  • University-related documents

Personal Documents

We may process personal certificates including:

  • Birth certificates
  • Marriage certificates
  • Police Clearance Certificates
  • Single Status Certificates
  • Affidavits
  • Divorce decrees
  • Death certificates
  • Powers of Attorney
  • Other civil or legal documents

Commercial Documents

Business customers may provide:

  • Certificate of Incorporation
  • Board Resolutions
  • Commercial Powers of Attorney
  • Agreements
  • Invoices
  • GMP Certificates
  • Company registration documents
  • Other corporate records

Payment & Transaction Information

We may retain transaction information such as:

  • Amount paid
  • Payment date
  • Invoice details
  • Transaction reference
  • Applicable service charges

Where payment is processed through a third-party payment provider, that provider may separately process payment-related information under its own privacy terms.

Website & Technical Information

When you use our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device information
  • Referring page
  • Pages visited
  • Approximate location derived from technical information
  • Website usage data

3. Why We Collect Personal Information

We may use personal information to:

  • Assess document-attestation requirements
  • Provide quotations
  • Deliver requested apostille or attestation services
  • Coordinate document verification
  • Arrange State, MEA, embassy or other authentication
  • Provide translation or visa-related assistance
  • Communicate service updates
  • Arrange doorstep pickup or delivery
  • Issue receipts or invoices
  • Respond to customer enquiries
  • Resolve complaints
  • Maintain transaction and service records
  • Prevent misuse or fraud
  • Comply with applicable legal and regulatory obligations

We do not intentionally collect personal information unrelated to the service being requested.

4. How We Use Original Documents

Certain services require customers to submit original documents.
Original documents may need to be presented or submitted to the relevant competent authority, authorized service provider, government department, embassy, consulate, educational institution or other organization involved in the requested service.
We take reasonable precautions when handling original documents.
Customers should provide only those documents required for the requested service.
After completion, documents are returned through office collection, authorized representative or agreed delivery method.

5. Sharing of Personal Information

We may share necessary information or documents with third parties only where required to provide the requested service or comply with law. These may include:

  • Ministry of External Affairs or prescribed service channels
  • State Government departments
  • SDM or other competent authorities
  • HRD / Education authorities
  • Home Departments
  • Chambers of Commerce
  • Embassies and Consulates
  • Foreign government or immigration authorities where applicable
  • Universities or educational institutions
  • Translation service providers
  • Courier and logistics providers
  • Payment service providers
  • Technology and hosting providers
  • Professional advisers where necessary
  • Government or law-enforcement authorities where legally required

Only information reasonably necessary for the relevant service should be shared.

6. International Transfer of Documents or Information

Certain services inherently involve submitting documents or information to foreign embassies, consulates, overseas authorities or other international organizations.
By requesting such a service, you understand that relevant information may need to be processed or accessed outside India where necessary to complete the requested documentation requirement.
We aim to limit such sharing to information necessary for the service.

7. We Do Not Sell Personal Information

Expert Authentication Services does not sell or trade customers' personal information to advertisers or unrelated organizations.
Personal information is used primarily for providing requested services, business administration, compliance and customer support.

8. Consent

Where consent is required, we may obtain it when you:

  • Submit an enquiry
  • Provide documents
  • Request a service
  • Communicate with us through WhatsApp, phone or email
  • Complete a website form
  • Authorize document pickup or processing

You may withdraw consent for optional processing by contacting us.
Withdrawal of consent may not affect processing already lawfully completed and may prevent us from continuing a service where the information is necessary to fulfil your request.

9. Data Retention

We retain personal information only for as long as reasonably required for:

  • Completing the requested service
  • Customer support
  • Transaction records
  • Accounting
  • Legal obligations
  • Dispute resolution
  • Fraud prevention
  • Legitimate business recordkeeping

Original documents are intended to be returned after completion of the requested service.
Digital or physical copies may be retained where reasonably necessary for legal, compliance, accounting or service-record purposes.
When information is no longer required, we may securely delete, destroy or anonymize it, subject to applicable legal obligations.

10. Security of Personal Information

We take reasonable administrative, operational and technical precautions to protect information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Unauthorized disclosure
  • Accidental destruction

However, no website, email system, courier network, digital communication platform or storage method can be guaranteed to be completely secure.
Customers should avoid sharing unnecessary sensitive information through unsecured communication channels.

11. WhatsApp, Email & Telephone Communication

Customers may communicate with us through telephone, WhatsApp or email.
Messages can contain personal or document-related information necessary for assessing or providing a service.
Third-party communication platforms operate under their own privacy policies, and customers should consider this before sharing highly sensitive information through such platforms.

12. Doorstep Pickup & Courier Services

Where customers request doorstep collection or delivery, relevant information such as name, telephone number and address may be shared with the courier or logistics provider handling the shipment.
Courier companies operate as independent service providers and may have their own privacy policies.

13. Cookies & Website Analytics

Our website may use cookies or similar technologies to:

  • Remember website preferences
  • Improve website performance
  • Understand visitor behaviour
  • Measure website traffic
  • Maintain website security
  • Support marketing measurement where enabled

You may control cookies through your browser settings.
Disabling some cookies may affect certain website functions.

14. Third-Party Websites

Our website may contain links to government websites, embassies, payment providers, social platforms or other third-party websites.
Expert Authentication Services is not responsible for the privacy practices, security or content of independent third-party websites.
Users should review the privacy policy of the relevant website before submitting personal information.

15. Children's Information

Our services are primarily intended for adults.
Documents relating to a minor, such as a birth certificate or dependent documentation, may be processed when submitted by a parent, legal guardian or authorized person for a legitimate service requirement.
We do not knowingly solicit personal information directly from children for marketing purposes.

16. Your Privacy Rights

Subject to applicable Indian law and the provisions in force at the relevant time, you may have rights relating to your personal data, including the ability to:

  • Request information about personal data held about you
  • Request correction of inaccurate information
  • Request updating of information
  • Request erasure where legally applicable
  • Withdraw consent where processing is based on consent
  • Raise a grievance regarding the handling of your information

Requests can be sent to:
Email: expert.authentication@gmail.com
We may require reasonable identity verification before acting on certain privacy requests.

17. Legal Compliance

We process personal information in accordance with applicable laws of India, including applicable provisions of the Digital Personal Data Protection Act, 2023, rules made thereunder as and when they come into force, the Information Technology framework and other applicable legal obligations.
Where a legal requirement changes, this Privacy Policy may be updated accordingly.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

  • Changes to our services
  • Changes in technology
  • Legal or regulatory developments
  • Changes in how information is processed

The updated version will be published on this website with a revised “Last Updated” date.

19. Contact Us

For questions, requests or complaints regarding this Privacy Policy or the handling of personal information, contact:

Expert Authentication Services

Office No. 405/61, Vijay Block
Near Nathu Sweets
Near Metro Pillar No. 50
Laxmi Nagar, Delhi – 110092

Phone: +91 7048909299

Email: expert.authentication@gmail.com

Website: apostilleservicesindia.in